Customer Experience

Please click on a programme name to learn more.

 

Service and Experience Programmes

 

Creating Signature Customer Experiences

When your customers think of your company, you want them to have the kind of memories that make them want to tell everyone about it - positive and distinctive memories. You want them to remember your Signature Service - the kind of service that generates repeat business and loyalty.

 

The SILK™ Experience - Creating Distinctive and Memorable Customer Experiences

Your key to sustaining and growing your business in turbulent times.

 

Delivering Signature Service

Giving Service Teams the power to enhance the customer experience, build loyalty and make the difference.

 

Leading Signature Service

Profitable business results from a consistent focus on creating lasting value - for employees, customers, and shareholders.

 

 

Sales and Sales Management Programmes

 

Foundations for Sales Success

Creating commitment in the customer interaction - making every call count: face-to-face and voice-to-voice.

 

Signature Selling

Creating value in a challenging market through customer commitment and engagement.

 

Signature Coaching

An exceptional coach not only helps you learn and improve, an exceptional coach helps you take great performance to new heights.

 

Enabling Success

Performance Management to Build and Sustain Success.