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Our experienced team of consultants focuses on range of practice areas and projects including:



  • Trend analysis

  • Managing and/or precipitating change

  • Creating a culture of innovation

  • Strategic planning


People and Culture

  • S.I.L.K.    Leadership - transforming and building positive performing cultures 

  • Reducing generational friction in the workplace

  • Organisational analysis and re-alignment

  • Operational management team effectiveness

  • Succession planning

  • Talent pipeline – management and development

  • Orienting and integrating new hires

  • Post merger and acquisition culture integration

  • Leadership development

  • Analysing workforce capabilities

  • Developing career planning strategies for all employees

  • Aligning learning and development with the organisation’s strategy

  • Aligning contribution and reward – design and implementation of performance management systems

  • The “People Side” of corporate renewal


Customer Experience

  • Creating value through signature customer experiences

  • Building a first class service culture

  • Concierge consulting for the hospitality industry – design of concierge desks and developing concierge staff

  • Hospitality human resource consulting and planning

  • Establishing cost effective and powerful rewards, benefits, and incentive programmes

  • Delivering value through the sales organisation

  • The SILK    Experience in Hospitality - specialist consulting dedicated to the needs of the Hotel, Spa, Resort, Travel and Hospitality Industry





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