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Success Stories

Pease click on each case to find out more.




Reinventing the Business for Competitive Advantage

Challenges Become the Opportunity to Invent a New Future



People & Culture


Corporate Renewal Through Cultural Transformation

For this Retailer Challenging Leadership Underpins Corporate Renewal


Creating a Leadership Brand to Support Business Transformation

17 African Countries Embrace a Common Leadership Brand


Cultural Transformation Underpins Business Turnaround

For this Australian Retailer a Shift in Leadership Culture, Behaviour and Capability was One Key to a Success


Aligning Leaders in a Results-Oriented Culture

UK Insurer Takes Leadership Values Into Action



Customer Experience


Delighting Customers: Enhancing the Customer Experience

Building a Customer Experience Culture for the Insurance Industry


Key Account Leaders Overcome Complexity to Deliver Improved Performance and Loyalty

Key Account Teams find Ways to Partner with Customers Meeting and Exceeding Expectations to Increase Revenue and Profitability


Building a Culture Designed to Generate Loyalty

Travel Provider Moves Mindset and Action from Public Transport to Customer Focused Service


Developing a Sales Culture to Embrace Regulatory Challenges

Bankers Become Consultants - Listening to Needs and Providing Best Advice


Improved Consistency Drives Guest Satisfaction

Food and Beverage is Now More than Service in this Hotel


Memorable Moments: Achieving Differentiation at the Front

In this hotel, the Front Desk Truly Delivers on Distinctive and Memorable Experiences


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