Improved Consistency Drives Guest Satisfaction

Food and Beverage is Now More than Service in this Hotel

A 5-star South African Hotel wished to give their Food and Beverage service providers the mindset and skill-sets to create a differentiating Guest Experience. Guests had commented that the service they received was unpredictable and did not reflect their expectations of a hotel of that standard. Food and Beverage providers needed the confidence and competence to creatively and consistently address customer's needs and challenges, while operating within their scope of authority. Our team designed an impactful Guest Experience programme where these Food and Beverage service providers were able to learn new skills to deliver a memorable guest experience time after time.